A group of 60 SP staff were flown to Singapore 2 weeks ago attended to a 5-Star Service Excellent Training Program and experienced the 5-Star services at the remarkable Ritz-Carlton, Millenia Singapore. The objectives of the team being sent over is to benchmark against the best practice company and learn the best from the best world recognized company.
We didn’t start the training program immediate on the first day of arrival. Instead, we were picked up by our friendly Singapore team members for a lunch buffet and at the same time, visited the tastefully designed show units at their new 18 Woodsville Sales Gallery, Patong Pasir. We then were brought to visit the latest Singapore’s attraction, Garden by the Bay at Marina Bay. We were later then transported back to check-in Ritz-Carlton (RC) and enjoyed sumptuous dinner buffet at RC after a short rest / quick 
shower.
We were leaded to visit the famous Marina Bay Sand Hotel for a night outing at the top of the hotel after dinner. There, we enjoyed our drink treats next to the roof top infinity swimming pool with amazing night view and skyline. After a night out and good rest on super comfortable bed, I woke up slightly late in the morning forgoing my buffet breakfast and rushed myself to attend the training. We were fortunate to have Alexandra Valentin, the Corporate Director from the Leadership Center of The Ritz-Carlton Hotel Company as our trainer to share the power of cultural transformation. It was a very fruitful training indeed, we have learnt the Ritz-Carlton (RC) Gold Standard, the 5 Leadership Principles and their exceptional customer service philosophy and orientation. Besides, we were also amazed by the employee panel session that shows how RC ladies and gentlemen fulfilled our unexpressed needs, their commitment in daily line up and their belief in RC service philosophy.
shower. We were leaded to visit the famous Marina Bay Sand Hotel for a night outing at the top of the hotel after dinner. There, we enjoyed our drink treats next to the roof top infinity swimming pool with amazing night view and skyline. After a night out and good rest on super comfortable bed, I woke up slightly late in the morning forgoing my buffet breakfast and rushed myself to attend the training. We were fortunate to have Alexandra Valentin, the Corporate Director from the Leadership Center of The Ritz-Carlton Hotel Company as our trainer to share the power of cultural transformation. It was a very fruitful training indeed, we have learnt the Ritz-Carlton (RC) Gold Standard, the 5 Leadership Principles and their exceptional customer service philosophy and orientation. Besides, we were also amazed by the employee panel session that shows how RC ladies and gentlemen fulfilled our unexpressed needs, their commitment in daily line up and their belief in RC service philosophy.
We debriefed and called the training session off on time to rush the flights. With that, we also have in mind that we were required to pay our full commitment in coming assignment to generate valuable ideas and establish Setia’s 5-Star Standard. Haiz…
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